Dear valued client, our policies have been created to guarantee top-notch service and to ensure your satisfaction. These policies are designed to protect you and secure your appointment, ultimately enabling us to provide you with the highest quality service possible.

Prices listed on our website and online booking are starting prices for each service and are subject to change based on customer request, individual hair needs, and stylist.

If you are exploring new hair color, style, or color correction, we recommend booking a consultation. They only take about 15 minutes and can give both you and your stylist peace of mind. After a quick meeting, you’ll both know exactly what you want on the day of your appointment.

Reservation Policy:  A valid credit card is required at the time of booking to hold your appointment time and will serve as your default method of payment in the event of late cancellations, late changes, late arrivals, or a no-show.

Cancellation Policy: If you need to cancel your hair appointment or consultation, or make any changes, please call, or email us 24 hours prior to your scheduled appointment.

We want to make sure that all our clients have the opportunity to receive services. We understand that sometimes life is unpredictable, and so we allow for a 15-minute grace period for late arrival in case you are unexpectedly delayed. If you think you are going to be late, please call us so that we can adjust our schedule. Please understand that if we don’t hear from you, you will be charged 100% of the service amount.

• Any appointments canceled within 24 hours of the scheduled appointment will be charged 50% of the service total.
• Any appointments canceled within one hour of the appointment or no-showed completely will be charged 100% of the booked services.
• If any consultation appointment is canceled within 24 hours, 50% of the deposit fee will be charged.
• If you make an appointment for a service, and arrive on time, but change your mind due to total cost, you will be charged 50% of the service total.

Right to Service: Service providers reserve the right to refuse service for guests with excessive or subsequent last-minute cancellations or no-shows.

Guarantee of Service: If you are not satisfied with the quality of any service, please notify us within 1 week and we will consult with you to determine how we may adjust your service accordingly. No refunds or credit for services will be given, but our top priority is 100% happy guests and to ensure your satisfaction with your service results.

Gratuity: Gratuity is not included in any services, packages, or gift cards. As always, gratuities are discretionary and always appreciated.

It is our priority to conduct thorough consultations for all services provided in our salon. It’s each client’s personal responsibility to be upfront and honest about their hair history. Any damage caused to the hair as a result of undivulged information during the consultation is not the responsibility of the stylist or Hair Story by Serap.

From the moment you walk into the salon to the moment you walk out your stylist will make sure you are receiving the best service you can get. From a great consultation, to delivering you’re desired look, to recommending at home care for your hair you’ll never feel like you’re missing something.